RETURN POLICY

 

Sassy Britches accepts returns on merchandise that has not been worn, washed, altered, or damaged in any way, with all tags still attached. Merchandise that meets these conditions may be returned to us within 14 days of your receipt of the item(s) for a full refund or an exchange, minus shipping charges (see exceptions below).

Please include with your merchandise, your name and order number. We require all relevant information for your return to be processed.

The customer is responsible for return shipping costs, as well as products lost or damaged in the mail before they reach Sassy Britches. You may want to insure your package and use a shipper who provides tracking of your package.

When returning an item, please enclose the original packing slip with your return and state on the packing slip if you would like a refund or exchange. If you are making an exchange, please note the item(s) you would like to exchange for. We offer free shipping back to the customer for exchanges.

Outside of this 14 day period, your payment details expire in our system and we will not be able to provide any refunds or exchanges.

We do not refund any shipping or handling charges.

FOOTWEAR

Once you have received your footwear from Sassy Britches, please try them on indoors for sizing and fit. We do not accept returns or exchanges on footwear that has been worn, damaged, or scuffed in any way.

DAMAGED, DEFECTIVE, OR MIS-SHIPPED GOODS

At Sassy Britches, we perform a quality check on all items before they are shipped. If you receive an item that you believe to be damaged, please contact us immediately to be eligible for a refund or exchange. If we have shipped you the incorrect item, we will provide you with a free shipping label for incorrectly fulfilled orders.

EXCHANGES

We offer free exchanges within 14 days of the receipt of your order. We will offer free shipping back to the customer on exchanges. Please note that at this time we are not able to offer exchanges on international orders.

Normal Exchanges

Please ship your exchange to us with a complete description of the item you would like to replace it with. If the merchandise is available, we will send out your order, free of charge. If the item is not available, we will contact you to provide you with the option of receiving an acceptable alternative product or to credit your account.

Advance Exchanges

We don’t want you to have to wait to get your exchange in the mail. Just let us know you want to make an exchange, and we will pop your new product in the mail right away and put a temporary charge on your credit card. Once we receive the old item from you back in the mail, we will credit your card.

RETURN ADDRESS

Please send returns and exchanges to:
Sassy Britches
4776 Main Street Suite L-102
Orange Beach, AL 36561

PROCESSING RETURNS

Once we have received your returned item, it will be processed and refunded within 5 business days. Your banking institution may require additional days to process and post this credit to your account. Please allow up to two billing cycles for the refund to appear on your credit card statement.

Returns or Exchanges can also be made at any Sassy Britches location:
1400A University Blvd
Tuscaloosa, AL 35401
(205)758-4548

4776 Main Street Suite L-102
Orange Beach, AL 36561